Frequently Asked Questions

How do I set up a Library ID and PIN to access my account?

Can I renew materials online?

What should I do if I cannot renew my library materials online?

What should I do if I returned an item, but it is still on my account?

How do I get a library card and where can I use the card?

Where can I return library materials?

What should I do if the library does not have the item I want?

What should I do if the item I want is checked out or at another branch?

Do you accept donations?

Does the library have eBooks or audio books I can download to my device?

 

How do I set up a Library ID and PIN to access my account?

To log into your account, you need the 14 digit library ID number on the back of your library card and a PIN—a private four to eight digit number that can only be created in person at the Circulation or Information / Reference Desks. When selecting a PIN, we recommend choosing a number you can easily remember as it cannot be retrieved by library staff once entered. We will be happy to help you set one up on your next visit. Until then, feel free to call the Circulation Desk at 662-9041 ext. 15 (Handley) or 869-9000 ext. 201 (Bowman) if you would like to renew materials and/or place a hold on materials.

Can I renew materials online?

Yes. In order to renew your items online, you will first need to click on ‘My Account’ from the library web page then log on using your 14 digit library ID card number and your PIN. If you do not have a PIN, you can set one up at the Circulation or Information / Reference Desks on your next visit.

What should I do if I cannot renew my library materials online?

There are many reasons why you may not be able to renew materials online. Materials can only be renewed once or twice, and items already overdue cannot be renewed online. Please also remember that items on hold for another patron cannot be renewed. A block on a card—possibly due to overdue charges exceeding $5—can also prevent materials from being renewed. If you cannot renew your items online, please contact the Circulation Department at Handley (662-90411 ext. 10), Bowman (869-9000 ext. 201), or Clarke (955-5144).

What should I do if I returned an item, but it is still on my account?

You should call the branch where the item was checked out: Handley (662-90411 ext. 10), Bowman (869-9000 ext. 201), or Clarke (955-5144). You may also send an email message to the Circulation Department at circ@handleyregional.org. Please remember to include your name, phone number, and library card number.

How do I get a library card and where can I use the card?

If you have never had a card or no longer have an active card with the Handley Regional Library, you can submit an online application from home or at your local branch. Cards are picked up at the Circulation Desk (cards are not mailed). The Handley Regional Library system includes the Bowman, Clarke and Handley branches. You can utilize services and check out materials from all three branches using a valid Handley Regional Library card.

Where can I return library materials?

You can return library materials at any of the three Handley Regional Library branches: Bowman, Clarke and Handley. It does not matter where the items originated or where you checked them out. Bowman materials can be returned to the Handley branch and vice versa.

What should I do if the library does not have the item I want?

You have a couple of options. You can submit a purchase request and ask that the library add a title to the collection. Forms are available at the Information / Reference Desks. You will only be notified if and when the item is ready to circulate. It may take several weeks and not all requests can be filled. However, this is the best option for the more popular or recently released titles.

Another option is to submit an Interlibrary Loan (ILL) request. Again forms are available at the Information / Reference Desks. Please refer to our Interlibrary Loan procedures for more information and a copy of an ILL request form.

What should I do if the item I want is checked out or at another branch?

You need to place a hold on items using your 14-digit library card number and PIN. Once you have found the item you want to reserve, click on the ‘Request’ button or the thumbtack to the left of the title. Enter your information then click ‘Submit Request.’ Please note: Most of the time you will to default selection of "I want the first available copy." The exceptions would be periodicals or multiple volume works.

Do you accept donations?

We welcome all donations of gently used hardback / paperback books, movies on VHS and/or DVD, music CDs, and audio books. We cannot accept magazines, text books, and (with the exception of newer editions) encyclopedias. Donations can be dropped off during branch opening hours. You may request a receipt for tax purposes.

For smaller donations of 1-3 bags/boxes, most donors bring them to any branch through the front entrance. For larger donations we recommend contacting the Friends of the Handley Regional Library at 662-9041 ext. 31 or friends@handleyregional.org.

Does the library have eBooks or audio books I can download to my device?

Yes, we provide a wide range of downloadable books through our Blue Ridge Download Consortium. Please review the Supported Devices page for a detailed list of compatible devices and visit the Help section for basic instructions and troubleshooting tips.

If you are still having difficulty, feel free to call the Information / Reference Desk at Bowman (869-9000 ext. 203) or Handley (662-90411 ext. 19). We also provide workshops to assist people with this service.